Warranty and returns

Last updated: 2026-11-02

Warranty

• Each product's warranty period is shown on its page and starts on the delivery date.
• The warranty covers manufacturing defects and faults under normal use.
• It does not cover breakage or external damage, liquids, power surges or wrong wiring, opening or repairing the device elsewhere, or consumables.
• We repair or replace a product under warranty at our technicians' discretion.

Installation work

Installation, cabling and configuration we carry out are covered for the period stated in the quotation or contract.

Returns and exchanges

• A product can be returned within 7 days of receipt if it is in its original condition, unused, with all accessories and its box.
• A product that is faulty on arrival is replaced or refunded.
• Products configured or installed to order, cables cut to length, and software or licences once activated cannot be returned.
• Shipping fees are refunded only if the mistake was ours.

How to request

Use "Get help" on the website or app, choose "An order or product I bought" and include your order number.